FREQUENTLY ASKED QUESTIONS
We have compiled a list of FAQs to help you quickly find answers to your queries. Our team of experts, with years of experience, has provided comprehensive answers to a wide range of topics related to our business. These answers can be found here on our FAQs page
Step 1. Checkout
Add Products to Cart and Proceed to Checkout.
Step 2. Verify
Verify Shipping Address, Ages 19+, Special Notes & Shipping.
Step 3. Payment
Choose Method Of Payment, Place Order & Follow Payment Instructions As Listed.
Step 4. Shipping
Allow 1-3 Business Days Via major logistic companies to reach your shipping address.
All orders that have been paid for cannot be cancelled but can be refunded if the product is not as described. If an order has been placed and payment has not been sent, our system will automatically cancel this within 72 hours.
For small changes please email info@xarmunations.us and our supervisors will assist you. For major changes to the order, please disregard the existing order and place a new one. If payment has been sent and accepted before cancellation no changes can be made.
For most circumstances we do not take phone calls unless specifically requested. Our customer service representatives are here to help you via email and live chat.
Your order will be handled with care and sealed properly to protect your purchase and privacy.
We currently only ship to certain countries as a result of the pandemic. Please to check with livechat to see if your country is supported.
- Simply Click the Register button on the top right corner or Click Here
- Register your email and password(Change display name under > my account once logged in, if you’d like to display an alias)
- Update your personal information and shipping address
- You’re all set =)
- We try our best to ensure that Orders paid before 11:00AM (PST) will be processed and if possible shipped the same business day. Any orders paid for after 11:00AM (PST) can only be shipped the following business day (excluding weekends & holidays). The shipping duration is specified on your checkout page when checking out and depends on the option you select.
For payments sent prior to our 11:00AM cut-off, tracking numbers will be sent by 6:00PM (PST). If you missed our cut-off, tracking numbers will be sent by 6:00PM(PST) the following business day (in some cases, tracking may be in your spam folder).
If a package has been delivered to the wrong address due to customer error. Please update your shipping address immediately and notify one of our members right away. We do not cover any lost packages delivered to the wrong address due to customer negligence. We will not ship packages to the correct address until we receive the package back and Re-Shipment fees will be $100 per parcel.